Customer Service Advisor (Fixed Term, Maternity Cover)

East Cambridgeshire District Council

Salary: £18,870 – £21,693 p.a.
Working Pattern: Monday-Thursday 8.45am-5pm, Friday 8.45am-4.30pm
Hours: 37 Hours Per Week
Closing date: Monday, 29. July 2019
Interview date: Tuesday, 6. August 2019

Monday-Thursday 8.45am-5pm, Friday 8.45am-4.30pm

Do you enjoy working with people and are passionate about Customer Service?  If so, we are looking for someone to join our high performing Customer Services Team.

Primarily telephony based, you will provide a courteous and efficient service to all customers, resolving their enquiries, wherever possible, at the first point of contact. You will also respond to customer enquiries in-person at the reception desk and process financial payments for the services the authority provides or has responsibility for administering.

With previous experience in a non – scripted office based customer service environment you must be flexible and able to work to tight deadlines and under pressure.  A good understanding of customer service and ability to retain knowledge is essential, you will have strong listening, keyboard, communication and interpersonal skills and will demonstrate a positive “can do” attitude and a pro-active approach.

In return, the Council offers a range of benefits including: childcare scheme (in approved cases) occupational health programme training and development uniform provided holiday, sickness and salary pension scheme entitlements

The Council is an equal opportunities employer.

For an informal discussion about the post, please contact Customer services on (01353) 665555 and ask to speak to the Customer Services Manager.

You can apply for this vacancy online or download an application form for completion by selecting one of the options below:

Apply for job online     Download application form

The Council is currently in the process of implementing a new pay and grading structure. Please be advised that the salary offered to the successful candidate may change as a result of the review.