East Cambridgeshire District Council (ECDC)

Community Advice Officer

  • Ely

Website East Cambss District Council

  • Post number: HSG045
  • £33,699 to £38,220 per annum, plus benefits
  • Full time, permanent

In this role, you will deliver high-quality, generalist advice service covering welfare benefits, debt, employment, and consumer rights.

Your work will help vulnerable people to improve their quality of life, achieve their goals and make a very real and positive difference to their lives. You will attend community hubs across the district, whilst working with all our partner agencies across the sub region in relation to providing support. The post is office based.

You will need to have four GCSEs, grade B or above, to include English and Maths, or equivalent.  Experience of working within delivering structured support to clients, including providing welfare benefit advice or for example assisting clients with budgeting is essential. You will have a working knowledge of all available benefits and an understanding of debt management, employment and consumer law. With strong influencing, interpersonal and communication skills, you will be customer focused, proactive and creative in finding solutions whilst being capable of working on your own initiative as well as effectively within a team.

Any offer of employment will be subject to a satisfactory Disclosure and Barring Services check.

In return, the Council offers a range of benefits including:

 flexible working

  • childcare scheme (in approved cases)
  • training and development
  • occupational health programme
  • holiday and sickness scheme entitlements

If you are looking to work for an organisation that prioritises environmental sustainability, the Council has made a clear commitment to operate in a responsible and sustainable manner and has recently been awarded the silver accreditation of the Investors in the Environment scheme as well as coming 43rd (out of 164) on the latest national council climate scorecard.

For an informal discussion regarding the post please contact Nick Wyatt, Community Advice Team Leader on 01353 665555.

Closing date for completed applications is: Wednesday 29 April 2026.

The selection process will be held on: Friday 8 May 2026

lease note that only candidates selected for interview will be contacted by the HR Department with confirmation of an interview. If you have not been contacted by that date, please assume your application has not been successful on this occasion.

The council is an equal opportunities employer and operates a no smoking policy.