Customer Services Advisor Apprentice

East Cambridgeshire District Council


£17,842 p.a., plus benefits package

This is a great opportunity for someone who enjoys working with people and is passionate about customer service. It is perfect for anyone who has just left or is leaving full time education and is looking for a career in Customer Service.

As a Customer Service Advisor Apprentice you will gain a good understanding and experience of work in a frontline, public sector post. Primarily telephony based, you will
provide a courteous and efficient service to all customers, resolving their enquiries, wherever possible, at the first point of contact, checking and updating customer data.

You will also respond to customer enquiries in-person at the reception desk and process financial payments for the services the authority provides or has responsibility for

You must be committed to completing a level 2 NVQ Certificate in Customer Services both in the work place and in your own time as required and will have strong listening, keyboard, communication and interpersonal skills, a willingness to learn and will demonstrate a positive attitude and a flexible, pro-active approach to team work and Customer Service.

The hours of work are 37 per week, to be worked 8:45 am – 5.00 pm Monday to Thursday and 8.45 am – 4.30 pm Friday. The post is for a fixed term periods of 2 years.

In return, the Council offers a range of benefits including:

  • childcare scheme (in approved cases)
  • occupational health programme
  • training and development
  • uniform provided
  • holiday, sickness and salary pension scheme entitlements

For an informal discussion about the post please contact Customer Services on (01353) 665555 or apply on line at
Closing date for completed applications is:15th October 2020
Interviews will be held on: 27th October 2020
The Council is an equal opportunities employer.