Website East Cambs District Council
· Post number: CSS022
· £31,022 per annum plus benefits
· 6 months, fixed term contract
Help us shape a greener future. We are seeking friendly, customer-focused advisors to support our residents during an exciting transition to our new and upgraded waste and recycling services. This is a fantastic opportunity to play a key role in helping our community embrace more sustainable ways of living.
If you’re passionate about delivering excellent customer service and enjoy making a positive difference, we’d love to hear from you.
This is a primarily telephone-based role where you’ll be the first point of contact for our customers. You’ll provide a courteous, efficient, and solution-focused service, aiming to resolve enquiries at the first point of contact wherever possible.
Your day-to-day responsibilities will include:
Handling customer enquiries by phone, email, and online channels
Supporting customers face-to-face at the reception desk
Accurately logging customer interactions using council systems (full training provided)
Completing associated administrative tasks to support service delivery
You’ll bring previous experience in a customer service or advisory role and a strong understanding of what great service looks like. You’ll be an excellent listener with confident communication and interpersonal skills, strong keyboard skills, and a positive, “can-do” attitude.
You’ll also demonstrate:
A proactive and flexible approach to teamwork
A commitment to resolving issues efficiently and professionally
A genuine desire to deliver high-quality customer service
Working Hours
You’ll work 37 hours per week:
Monday to Thursday: 8:45am – 5:00pm
Friday: 8:45am – 4:30pm
Join us and help make a real impact in your community while supporting a cleaner greener, East Cambridgeshire.
Benefits
In return, the council offers a range of benefits including:
childcare scheme (in approved cases)
training and development
occupational health programme
holiday and sickness scheme entitlements
If you are looking to work for an organisation that prioritises environmental sustainability, the council has made a clear commitment to operate in a responsible and sustainable manner and has recently been awarded the silver accreditation of the Investors in the Environment scheme as well as coming 43rd (out of 164) on the latest national council climate scorecard.
Adverts for posts that don’t require a DBS check or a Basic DBS check
This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended 2023) and therefore applicants are required to declare all unspent cautions and/or convictions. You can find more details about our policies for ex-offenders in the Recruitment Policy available on the on the website.
For an informal discussion about the post please contact Cat Sutherland, Senior Waste Management Officer on (01353) 6655555.
Closing date for completed applications is 2 February 2026
The selection process will be held week commencing commencing 9 February 2026
Please note that only candidates selected for interview will be contacted by the HR Department with the confirmation of an interview. If you have not been contacted by that date, please assume your application has not been successful on this occasion.
The council is an equal opportunities employer and operates a no smoking policy.