The Ely based agency received the Gold award in the Tenant Voting for best Agent in the South East at the prestigious estate and letting agent awards in the UK, the ESTAS, held at the Grosvenor House Hotel on London’s Park Lane on Friday 15th April 2016 attended by 900 of the UK’s top property professionals.
The awards, celebrating their thirteenth year, determine the best estate and letting agents in the UK through research carried out amongst clients who are asked a series of questions about the service they have received from their agent, over 30,000 questionnaires were completed by customers during the competition.
Estate and letting agents were shortlisted in 15 regions around the UK in which Platinum Properties were also shortlisted for the Landlord voted award.
Simon Brown Founder of The ESTAS said “The ESTAS are special because shortlisted and winning firms are selected purely on the service they deliver to their clients. In fact just taking part shows a firm’s commitment to their customers so to be shortlisted is a great achievement in itself and for the winners this is the highest accolade they can receive in the industry.”
Phil Spencer, who has hosted the ESTAS every year since their inception in 2003, said ‘The ESTAS recognises all firms involved in the buying and selling process. Agents, brokers, conveyancers and developers are all judged in exactly the same way, purely on customer feedback. People find moving home to be one of the most stressful experiences of their lives. It is important that agents, mortgage brokers, conveyancers and developers help make this milestone in their lives as smooth as possible and provide the high quality service the customer expects and deserves, the ESTAS recognize those professionals that are most committed to doing so
Jon Notley, Chief Commercial Officer of headline sponsor Zoopla said, “This is our sixth year sponsoring The ESTAS and we are delighted to be once again supporting this key industry event. Customer feedback is essential to any organisation and it is fantastic to see the best in the industry being recognised for their efforts. Many congratulations to all of this year’s winners.”
Maria Morgan, Managing Director of Platinum Properties, said “We are absolutely thrilled to be recognised at this year’s ESTAS. We were delighted to have been shortlisted in both the landlord and tenant categories initially, which was a huge honor alone given we are a relatively young company, but to win the award voted for by our Tenants means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously, which is part of the reason why both myself and Tanya Pearson, despite our many years in the business, are so committed to Platinum Properties becoming a trail blazing company in our approach, because we know clients have a choice. We have always been very proud of the personal service and the personal recommendations we receive for that, but this also proves we are delivering on our promises and we look forward to coming back again next year to fight for a title in both the Landlord and Tenant categories again.”
