Members of the Armed Forces community struggling with their fuel bills can apply for emergency energy top up grants of up to £200 per month depending on their financial circumstances, through the Royal British Legion.
The energy cost top up grant which was launched in October 2022 has been helping reduce the impact of the cost-of-living crisis to those in need of extra support and prevent them from reaching a point of crisis. Any member of the Armed Forces community wanting to access the grants can find out more and apply directly at rbl.org.uk/costofliving or call 0808 802 8080.
Veterans UK Online Services – AFCS
A new online Armed Forces compensation service has gone live. Veterans UK, part of Defence Business Services (DBS), has launched a new online claim service to help people to access injury and illness compensation more easily. Veterans UK is responsible for administering compensation and pensions schemes for both serving personnel, veterans and their families. The new service is part of our commitment to modernising the services we provide to the Defence community and is the first step in the digitalisation of DBS’s Compensation Schemes. Before launching the service, the Veterans Modernisation Team had to successfully complete a Cabinet Office Beta Assessment and provide evidence to show they had met a 14-point service standard.
How will the new online service help customers?
• Although the paper claim form can still be used if customers prefer, the online service has been developed entirely using a ‘user needs’ approach, identifying what users want and need and providing a digital solution. It has the following added benefits for customers:
• The online form takes less time to complete in comparison to the paper form
• The online form is more intuitive, meaning it only asks questions relevant to the individuals claim and is based on previous questions
• Individuals can submit multiple claims on one application
• There is an option to save progress and take a break
• It allows individuals easily upload supporting documents relevant to their claim
The online form can be accessed via any internet device, including phones: For more information click on this link: https://www.gov.uk/guidance/armed-forces-compensation-scheme-afcs
From Ely Branch of the Royal British Legion
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